[hal-01077548] Quality of Experience for Audio-Visual Services

Multimedia and audio-visual services are observing a huge explosion during the last years In this context users' satisfaction is the aim of each service provider to reduce the churn promote new services and improve the ARPU Average Revenue per User Consequently Quality of experience QoE consideration becomes crucial for evaluating the users' perceived quality for the provided services and hence reflects the users' satisfaction QoE is a multidimensional concept consisting of both objective and subjective aspects For adequate QoE measure the context information on the network devices the user and his localization have to be considered for successful estimation of the user's experience Up till now QoE is a young subject with few consideration of context information This paper presents a new notion of user's experience through introducing context-awareness to the QoE notion A detailed overview and comparison of the classical QoE measurement techniques are given The literature contributions for QoE measurement are also presented and analyzed according to the new notion of user's experience given in this paper



from HAL : Dernières publications http://ift.tt/1tw5inX